Return Policy

We recommend purchasing samples before investing in you fabric or wallpaper as all our products are printed to order and we cannot accept returns unless damaged.

If in the unlikely event your items are damaged or faulty on arrival you must contact us first to start the returns process.

We always try our best to ensure that all items arrive to you in perfect condition. However on any rare occasions if you receive any items that are damaged on arrival or have missing items then please just let us know by emailing hello@emersonwolf.co.uk. Send a photo of your damaged item and we’ll send another out to you straight away.

Please note that any damaged items must be reported to us within 3 days of receipt and must be accompanied with photos of the damage.

We are unable to accept damaged or incomplete claims where you are unable to provide us with photographic evidence of the damage or missing items or where you have disposed of the packaging/documentation received with your order.

All damaged returns must first be approved by our customer service team via email and issued with a returns number. We are not able to accept any items returned without a valid returns number issued via email.

Please email us at hello@emersonwolf.co.uk to start the returns process. You will then be issued with a returns number and provided with further instructions on where to send your return.

All items must be sent back to us within a reasonable timeframe once you have requested a return via our customer services team. once your have a returns number items must be returned back to us within 14 days from the date of issue for the return to be valid. All returns must be postmarked and in the hands of the return delivery provider within this timeframe for your return to be valid.

We cannot be held responsible for items sent to an incorrect address (one not provided by our customer services team).

Please note that to prevent fraud we are unable to accept further returns for items that have already been returned to us and a full refund under has been issued.

Refunds are issued to the same debit/credit card or method of payment that was used during the original purchase.

Please allow at least 10 working days for your refund to be processed before contacting us.

Please contact your financial institution for assistance if you do not see your refund within 14 days after receiving confirmation from our customer service team that your refund has been processed.

We are unfortunately unable to cover the cost of any return postage to send your items back to us.